Terms of Service

1. Who may use CRM Dost

• You must be at least 18 years old and able to enter a binding contract.
• The Service is for business use. You may not use it for personal, family or household purposes.
• You must give accurate account and billing information and keep it up to date.
• If we have previously suspended or terminated your account for a breach, you may not create a new one without our written consent.

2. Accounts, workspaces and members

A workspace is the organisation's space in CRM Dost. The person who creates it is its Owner. The Owner and the members the Owner authorises can invite others, assign roles and permissions, and remove members. Invitations are matched to the invited person's email address and must be accepted by that person.

• You are responsible for everything done under your account and for keeping your sign-in details private. Tell us at once if you suspect unauthorised use.
• Each workspace member needs their own account; sharing one account between people is not allowed.
• The number of members a workspace can have is set by its plan ("seats"). Active members and pending invitations both count.
• The Owner is responsible for the workspace's members, for the data they enter and for their compliance with these terms.
• Our support staff may, with the Owner's permission or where strictly necessary to resolve a support case or a security incident, view the workspace as a member sees it. Every such session is logged.

3. Plans, subscriptions and payment

Free plan and trials. A workspace may start on a free plan or a trial with the limits shown in the app. We may change those limits or end a trial with notice.

Paid plans. Paid plans are billed in advance, monthly or yearly, at the price shown at checkout. Subscriptions renew automatically at the end of each period until cancelled. You can cancel at any time from billing settings; the workspace keeps its plan until the end of the period already paid for.

• Payments in Indian rupees are processed by Razorpay; payments in US dollars are processed by Stripe. The gateway holds your payment details; we never see your full card number. Your billing currency is fixed when you first subscribe.
• Prices exclude taxes unless stated. GST or other applicable taxes are added at checkout and shown on the invoice.
• Upgrades take effect immediately and the difference is charged pro rata for the rest of the period. Downgrades take effect from the next renewal; if the new plan allows fewer seats or modules than you are using, you must reduce them first.
• If a payment fails we will retry it and tell you. If it still fails after the grace period shown in the app, the workspace is limited to reading its data until payment is made.
• We may change prices with at least 30 days' notice by email; the new price applies from your next renewal after the notice period.
• AI credits are prepaid units for CRMDostAI features, sold in your billing currency, consumed as features are used, and shown in the app. Credits are not currency, cannot be transferred or exchanged for cash, and expire when the workspace closes.
• WhatsApp conversation charges set by Meta are passed through to you at the rates shown in the app and are separate from your plan.
• Refunds are governed by the Refund Policy.

4. Your data and our role

You own the data you and your members enter into the workspace ("Customer Data"): leads, contacts, employees, attendance records, messages, listings, documents and everything derived from them. You grant us only the licence needed to host, process, transmit, back up and display it to run the Service for you, and to show aggregated statistics that identify nobody.

• We act as a processor of Customer Data on your instructions, as described in the Privacy Policy. A data processing agreement is available on request.
• You are responsible for having the right to enter Customer Data and for its accuracy and lawfulness, including consent from the people it describes.
• You can export your leads, attendance and payroll data from the app at any time. For 90 days after a subscription ends the workspace can still be reactivated or exported; after that it is deleted.
• We keep backups for disaster recovery, not as an archive for you. Deleting data in the app deletes it from live storage at once and from backups on the backup rotation.

5. Acceptable use

You must not, and must not allow anyone using your workspace to:

• send unsolicited bulk email or messages, import purchased, rented or scraped contact lists, or message anyone who has unsubscribed or opted out;
• use misleading sender names, subject lines or headers, or impersonate another person or organisation;
• send content that is illegal, defamatory, harassing, discriminatory, sexually explicit, or that infringes anyone's rights;
• store or process data you have no right to hold, including data about children;
• probe, scan or test the security of the Service without our written permission, bypass rate limits, or interfere with other customers' use;
• reverse engineer, copy, resell, sublicense or build a competing service from the Service, or use automated means to extract data beyond the exports and APIs we provide;
• use the Service for unlawful surveillance of employees or anyone else, or to collect location data from people who have not agreed to it;
• use AI features to generate content that is deceptive, harmful or that violates a provider's usage policy.

We may investigate breaches, remove content, pause sending, suspend or terminate accounts, and report unlawful activity to authorities.

6. Email sending rules

The email workspace sends from your own mailbox or domain, so your reputation with mailbox providers is at stake with every send. To protect it, and to keep the Service usable for everyone:

• Every send and test send passes a pre-send check. An email the check finds would arrive broken or be treated as spam — embedded images, dead or placeholder links, missing subject, blocked attachment types — is refused until it is fixed. The check is advice on deliverability, not a guarantee that any email reaches an inbox.
• Every email to more than one recipient carries an unsubscribe link and the one-click List-Unsubscribe header. You may not remove or disable them. Unsubscribes, hard bounces and spam complaints are added to the workspace's suppression list automatically and must not be worked around.
• You may send only to people who have agreed to hear from you or with whom you have an existing business relationship, and you must comply with the laws that apply to them (for example the CAN-SPAM Act, the GDPR and ePrivacy rules, and India's spam regulations).
• When you connect a mailbox, its provider's sending limits and terms apply (for example Gmail's daily limit and Google's API terms; Microsoft's limits and terms). When you authenticate a domain you must control its DNS. We may set and change per-workspace sending limits.
• If a workspace's bounce or complaint rates exceed the thresholds mailbox providers and our delivery service apply, we may pause its sending until the cause is fixed.

7. WhatsApp

The WhatsApp inbox connects your WhatsApp Business account through Meta's WhatsApp Business Platform. Using it means you also accept Meta's WhatsApp Business terms and policies, including its commerce and messaging policies. You must obtain opt-in before messaging a customer, use message templates Meta has approved where required, respond to opt-outs, and not send prohibited content. Meta, not CRM Dost, decides whether a template is approved and whether a number may send. Conversation charges set by Meta are passed through to you.

8. CRMDostAI

• AI features are optional and may be enabled, changed, rate-limited or withdrawn by us, including per feature and per plan. They consume AI credits as shown in the app.
• AI output is generated by models and may be inaccurate, incomplete or unsuitable. You are responsible for reviewing anything generated before you send, publish or rely on it. AI output is not legal, financial, medical or professional advice.
• You retain rights in your inputs and, to the extent permitted by law and the provider's terms, in the outputs generated for you. You must not present AI output as human-written where the law requires disclosure, and the website chatbot must remain identified as automated.
• Our AI providers' usage policies apply to your use of the features, and we may refuse or stop requests that breach them.

9. Connected accounts and third-party services

The Service works with services you choose to connect — Google and Microsoft mailboxes, SMTP servers, WhatsApp, payment gateways, Google Maps and others. By connecting one you authorise CRM Dost to access it to the extent shown on the consent screen and for the feature you connected it for, and you can revoke that access at any time. Those services have their own terms and privacy policies, which govern their handling of your data. We are not responsible for a third-party service being unavailable, changing or withdrawing access.

10. Public pages, forms and widgets you publish

You can publish property listings on a public site, and embed web forms and a chat widget on your own website. You are responsible for that content, for the accuracy of listings, for the notices your visitors are shown, and for complying with advertising, property and consumer laws that apply to you. Public page addresses use the name you choose for your workspace; we may refuse or change a name that is misleading, infringing or reserved. We may remove public content that breaches these terms.

11. Mobile apps and updates

• The Android and iOS apps are licensed to you, not sold, for use on devices you own or control, under these terms and the app store's terms.
• The apps may update their screens in the background with releases we publish to our own storage ("live updates"), and may require you to install a newer store version when a release needs it. We may end support for old versions and operating systems.
• Location, notification, camera and photo permissions are optional and can be withdrawn in your device settings; some features will not work without them.

12. Intellectual property and feedback

The Service, its software, design, templates and content (other than Customer Data) belong to IT SPAR (OPC) Private Limited and its licensors and are protected by copyright, trademark and other laws. We grant you a limited, non-exclusive, non-transferable right to use them as part of the Service during your subscription. Email and form templates we provide may be used only within the Service. If you send us ideas or feedback, we may use them without obligation to you.

13. Availability, support and changes

We aim for 99.9% monthly availability of the web app and API, excluding planned maintenance, which we announce in advance where practical, and events outside our control. Support is available by email and in the app during the hours shown on our support page. We improve the Service continuously and may add, change or retire features; where a change removes something material you rely on, we will give reasonable notice. Features marked beta or preview are provided as-is and may change or end without notice.

14. Suspension and termination

• By you: cancel from billing settings at any time; the workspace stays on its plan until the paid period ends. An Owner may delete the workspace, and any user may delete their account.
• By us: we may suspend or terminate access immediately if you breach these terms, fail to pay, create a legal or security risk, or if a payment is charged back. Where practical we will warn you first and give you a chance to fix the problem.
• On termination your right to use the Service ends. Customer Data remains exportable for 90 days as described in section 4, unless we are required to delete it sooner or keep it longer.
• Sections that by their nature should survive (payment obligations, your data, intellectual property, disclaimers, liability, governing law) survive termination.

15. Disclaimers, liability and indemnity

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and that the Service will be uninterrupted, error-free or that any email or message will be delivered. Deliverability depends on mailbox providers, carriers and the recipient, none of which we control.

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, however caused. Our total liability for all claims arising out of or relating to the Service in any 12-month period is limited to the amount you paid us for the Service in that period. Nothing in these terms limits liability for fraud, wilful misconduct, or anything that cannot be limited by law.

You will defend and indemnify CRM Dost against claims, losses and costs arising from Customer Data, from your use of the Service in breach of these terms or of the law, or from content you send, publish or embed.

16. Governing law and disputes

These terms are governed by the laws of India. Before starting formal proceedings, you agree to contact us at support@crmdost.com and try to resolve the dispute with us in good faith for 30 days. Subject to that, the courts at the registered office of IT SPAR (OPC) Private Limited have exclusive jurisdiction, without prejudice to any mandatory consumer-protection rights you have where you live.

17. General

• These terms, the Privacy Policy, the Refund Policy and any order or plan details you accept in the app are the entire agreement between us about the Service.
• We may update these terms; the date at the top shows the current version. For material changes we notify workspace owners by email or in the app before they take effect. Continued use after that date means you accept the updated terms.
• You may not assign these terms without our consent. We may assign them to an affiliate or a successor in a merger or acquisition.
• Notices to you are sent to the email address on your account; notices to us go to support@crmdost.com.
• If a provision is found unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver of it.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.

18. Contact

IT SPAR (OPC) Private Limited operates CRM Dost. Questions about these terms: support@crmdost.com. Billing: billing@crmdost.com. Privacy: privacy@crmdost.com.